Recruitment and Engagement Manager

Description:

QUALITYstarsNY is New York State’s Quality Rating and Improvement System for early childhood education programs in all regulated settings. QUALITYstarsNY exists because early childhood educators across the state deserve support to engage in continuous quality improvement. QUALITYstarsNY provides individualized, comprehensive support to hundreds of early childhood programs across New York State and continues to expand participation. Programs participating in QUALITYstarsNY are rated on a 5-Star scale every three years and are supported with a full complement of resources to improve and sustain their quality – all at no cost to their program.

GENERAL DESCRIPTION

QUALITYstarsNY is currently expanding services across the state to support early childhood programs in their continuous quality improvement efforts. The Recruitment and Engagement Manager has an essential role in the expansion as they partner with the QUALITYstarsNY team to create a strategy to recruit early childhood programs in all regulated settings to participate in QUALITYstarsNY. They will be responsible for managing and executing the recruitment strategy. The Recruitment and Engagement Manager reports directly to the QUALITYstarsNY Director of Systems and Administration.

This is a new position on the QUALITYstarsNY team and will require a detail-oriented, organized, innovative thinker to develop the role and the work. As a member of the Central Office team for QUALITYstarsNY, the Recruitment and Engagement Manager role will be a key position that helps communicate with internal and external stakeholders to ensure the smooth execution of the expansion of QUALITYstarsNY.  

Responsibilities:

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RECRUITMENT

• Manage the recruitment and enrollment of licensed or regulated early childhood programs across New York State into QUALITYstarsNY and Start with Stars
• Create and implement a communications strategy around recruitment of potential participants with the support of the Director of Systems and Administration and the Communications and Outreach Manager
• Develop recruitment strategies to attract programs serving special populations and within designated areas in regions across New York State, as defined by QUALITYstarsNY  
• Provide technical assistance to enrolling programs to ensure they successfully complete the multi-step application process
• Report to the team regularly about progress and completion of recruitment goals
• Support the creation of recruitment materials and manage their distribution
• Run data reports and track recruitment metrics to support overall recruitment planning
• Attend and track community-based events to provide an introduction/overview of QUALITYstarsNY services

ENGAGEMENT

• Host Information Sessions for potential participants and external stakeholders that provide an overview of QUALITYstarsNY services and details about the participation and application process
• Partner with Quality Improvement Specialists to complete orientation sessions for onboarding programs
• Support Director of Quality Improvement in onboarding of new Quality Improvement Specialists about recruitment and application processes
• Engage in building relationships with key stakeholders, representing and promoting the work of QUALITYstarsNY for various audiences
• Conduct regular outreach to programs including; mailings, cold calls, and emails, including special outreach to newly enrolled programs
• Learn, manage, and communicate about the QUALITYstarsNY data systems as it relates to the role, including the application process
• Present recruitment data to internal and external stakeholders as requested
• Attend and contribute to project planning meetings and the development of the annual project calendar
• Contribute content for blog and social media posts as relates to recruitment strategy milestones

OTHER DUTIES 

• Attend staff meetings and trainings as required.
• Perform special projects and other duties as assigned.

Qualifications: