Online System Technical Assistance Specialist-Part Time

Minimum Qualifications

• Associate’s degree, with experience or training in a related field.

• At least two to three (2-3) years of related experience in adult education, training, technical support, or administrative roles.
• Demonstrated experience with the customer service skills necessary to effectively and professionally assist programs and providers via phone/email.
• Excellent time management and organizational skills.
• Ability to work independently and collaboratively in a fast-paced and complex work environment.

• Exhibits excellent interpersonal skills, both written and oral.
• Excellent analytical, critical thinking and problem-solving skills with attention to detail.
• Strong data entry skills, with the ability to provide data accuracy, speed and consistency.
• Intermediate to advanced experience in Microsoft Office Suite (Excel and Word required, other programs a plus).
• Knowledge of internet-based software programs: Zoom, Teams, Webex, etc. and various database applications.

Preferred Qualifications

• Bilingual English and Spanish, or other languages

Physical Requirements

• Due to the COVID-19 pandemic, this position currently is a remote (work-from-home) position. Laptop and personal mobile device will be provided to support working remotely. The location of the position in the future will operate in a professional office environment.
• This role routinely uses standard office equipment such as personal computers, laptops, tablets, smart phone, photocopiers, filing cabinets and other presentation materials. While performing these duties, the employee is required to occasionally perform physical activities such as, but not limited to, lifting items (up to 30 pounds), bending, reaching, sitting for prolonged periods of time. Reasonable accommodations will be made for employees with disabilities or other needs per RFCUNY policies.