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Program Manager (Multi-Site Supervisor)

Union Settlement
Date Posted: 06/01/2021
Salary / Wage: 60,000-65,000
Location: New York City, New York
Job Type:


The Program Manager will assist in leadership, management, and motivation to the Youth Services department. The Program Manager will oversee three to four Program Directors and manage the Middle School or Elementary School/Center-based and DYCD funded programs. The Program Manager will oversee all programs’ day-to-day operations, including hiring, training, evaluating, and supervising staff, program development, managing relations with schools and program partners, managing the program's budget, and meeting all contractual obligations. The Program Manager will also be responsible for marketing the programs to target communities and schools, representing the program at off-site meetings and conferences, and establishing relationships as necessary. The Program Manager will ensure all program guidelines are being followed and contractual obligations are met. 



•    Supervise program staff, including the hiring and management of staff and completing annual performance evaluations.

•    Ensure that DYCD Connect is updated and all contractual obligations and requirements; participant attendance; work scopes; program activity schedules; and staffing.

•    Ensure a strong relationship between the school day curriculum and the SONYC/COMPASS programs.

•    Build and maintain strong professional relations with School Principal and key school faculty members to ensure the programs meet programming milestones. 

•    Plan and implement regular site visits to school and center locations.

•    Plan and execute regular monthly SONYC/COMPASS Program Director meetings.

•    Ensure DYCD & COMPASS milestones are being met in collaboration with each of the Program Director's and DYCD Program Managers.

•    Managing the COMPASS Theme Teams projects quarterly, including completion of program reports.

•    Ensure that each location is developing and implementing STEM activities to meet DYCD requirements.

•    Manage other privately funded contracts related to SONYC & COMPASS programs.

•    Provide training, ongoing support, and supervision of all SONYC & COMPASS programming.

•    Collaborate with Youth Services Platform Team, as needed, for support and guidance for program development.

•    Participate in Youth Services programmatic committees.

•    Develop new initiatives to meet the ongoing needs of the Youth Services Department.

•    Conduct weekly site visits to support off-site programs.

•    Attend committee meetings, programmatic meetings, departmental meetings, agency-wide leadership staff meetings, and grant-related meetings.

•    Provide day-to-day supervision of program staff and report to the Deputy Director. 

•    Work under the supervision of the Deputy Director. 

•    Fill in for Program Directors as needed in the event of absence or transition. 

•    Support Human Resources for program staff, including onboarding and orientation, employee paperwork, benefits administration, timesheets, pay-time off, medical leave.

•    Collect and review evidence with a staff of their accomplishments meeting goals. 

•    Support staff in coordinating culminating events. 

•    Foster a proactive learning community among staff members and key program stakeholders to encourage best practices, interdepartmental collaboration, and continuous program improvement.

•    Foster internal and external strategic professional development opportunities for staff (including but not limited to study groups, peer working groups, retreats, training, conferences, etc.) 

•    Additional duties as assigned by the Deputy Director and/or Director of Youth Services. 



•    Bachelor's Degree in School Counseling, Education or related field and demonstrated experience working with a wide range of participants, to motivate urban youth, ages 13 to 24 preferred.

•    Three years of successful supervision of staff.

•    Successful completion of background and criminal record check, fingerprinting check, and reference check required.

•    Strong organizational, verbal, written, and budgeting skills.

•    Demonstrated computer skills.

•    Skilled in navigating the multilayers of leadership in DYCD, DOE, and DOH.

•    Demonstrated ability to perform multiple tasks effectively in a fast-paced, challenging, and constantly changing environment.

•    Demonstrated understanding of the challenges facing youth in an urban setting.

•    An innovative and patient professional dedicated to serving youth in an urban setting.

•    Bilingual (English/Spanish) a plus.

Application Instructions:

To Apply:

Please include a cover letter, resume, writing sample, salary requirements, and contact information for at least three professional references.

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About Goals

Your goals describe specific areas that you are working on (or plan to work on) to improve or maintain the quality of your program. Goals connect your quality improvement work to the QUALITY standards and your rating and allow you to schedule and prioritize chunks of work in your progranm. Goals group together and organize related action items (tasks) and provide a narrative framework to keep you, your program, your QIM and Central Office on the same page.

Goal Scope and Scale

You have a lot of flexibility in developing QI Goals, but some rules of thumb help keep Goals useful, readable, and manageable:

  • Time: A Goal should be achievable roughly within a rating cycle, If you are struggling to put even an estimated end date on a Goal, it may be too broad. Ideally, several Goals will fit (with some overlap) within a rating cycle.
  • Standards: A Goal should roughly fit within a standard subcategory. This is flexible, of course, but if your Goal is spanning multiple standard categories, it may be too broad.
  • A Goal may be too small if it can be accomplished in one or two small steps.
  • A Goal may be too broad if you can't define concisely how you will know when it is complete.
Goal Label

The goal label is simply a brief title that allows you to distinguish this goal from others in a list or report. The more robust description of the Goal comes in the Goal statement below.

Think of it like naming a file on your computer so that later you can recognize it. This label will appear on your goal as a "title" along with your Goal statement, as well as being the identifier in drop-down or selection lists for viewing/using Goals.

Goal Statement

What is your goal?

Goal Rationale / Inspiration

Where did this goal come from? What in your rating and/or conversations about the program led to the development of this Goal? Why is this particular area of quality improvement a priority?

Quality Impact

How will the quality of the program improve? What will be different about the way the program works, looks and feels? How will children, families, the director and staff experience the program differently?

Goal Activity Summary

Summarize / brainstorm the actions you think you'll need to take to accomplish this goal. You'll be defining specific action items as you go, but record the big picture here. What practices will need to change? Who will need to be involved? What will need to be purchased? What training/coaching will be needed?

Goal Existing Resources

What existing strengths and resources will help this goal be successful?

Goal Barriers

What factors, events or concerns might prevent you from accomplishing this goal? If you've attempted to make these changes in the past, what barriers arose and prevented you from following through? What resources or information could help you overcome these barriers and accomplish this goal?

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