Family Advocate - Intensive Case Manager

Description:

JOB PURPOSE

The Family Advocate - Intensive Case Manager will provide targeted case management services to enrolled families.  The Family Advocate - Intensive Case Manager will develop partnership agreement plans with families to provide support setting and achieving goals toward mobility and self-sufficiency.  

SCOPE OF INFLUENCE

• Targeted case management  to enrolled families who are dealing with high level crises and urgent needs of support
• Develop Family Partnership Agreements (FPA)with families and support families in attaining their goals through active enrollment in parent education programming and family support events and activities
• In collaboration with Mental Health & Disability Team to develop crisis management plan for families as needed

Responsibilities:

Planning, Preparation and Delivery of Services

• Provide targeted case management and family support to assigned families
• Create Family Partnership Agreement (FPA) plans with families and set goals using SMART system; monitor  families progress
• Review and reassess FPA and mobility no less than quarterly and as needed throughout program year
• Update family progress and outcomes via  database and case notes
• Actively recruit, enroll and support family’s attendance for Parent Education, College Access and Success Program, Family Engagement and Parent Policy Council
• Support families at various external meetings and appointments as needed (i.e. Housing, CPSE, etc.)
• Track and maintain attendance for assigned families accordingly
• Create additional intervention plans as necessary for families with attendance challenges including but not limited to lateness, pick up/drop off, etc.
• Assess family needs and make appropriate referrals internally and externally
• Follow up and track outcomes of all referrals
• Work collaboratively with all internal teams  of all EA programs as needed for family support
• Provide support to program components including but not limited to Family Literacy, National Centers for Families Learning, CASP
• Facilitate and support parents in completing program surveys, program feedback, etc.
• Actively participate in all outreach and recruitment efforts for program visibility

Work Enviroment

• Participate in Outreach & Recruitment Efforts
• Work collaboratively with all teams to ensure family engagement and parent participation is efficient
• Maintain and keep up to date Social Services materials for distribution including but not limited to parent handbooks, flyers, outreach & recruitment, applications, intake packets
• Maintain and keep up to date Social Services materials for distribution including but not limited to parent handbooks, flyers, outreach & recruitment, applications, intake packets

Interactions with Staff, Children and Families   

• Build respectful and reciprocal relationships with families and educate them about program services and supports
• Build respectful reciprocal relationships with program partners to maintain program efficiency and delivery of services
• Maintain family case files on the PROMIS database and track family activity and progress and outcomes accordingly
• Maintain and adhere to confidentiality practices to support family’s privacy and well-being
• Maintain all responsibilities of Mandated Reporting
• Refrain from inappropriate fraternizing with families

Professional Responsibilities

• Maintain awareness of the philosophy and goals of the program in order to promote efficiency of program enrollment, family engagement and participation and program visibility
• Develop and maintain an understanding of Head Start Program Performance Standards
• Develop and maintain an understanding and full use of database system
• Attend team meetings and program events as assigned and demonstrate willingness to incorporate new ideas and strategies to meet program standards and goals in line with best practices
• Attend professional development opportunities both internal and external and deliver updated information to peers and colleagues as assigned
• Showing professionalism including integrity, ethical conduct and decision making
• Observe strict confidentiality practices
• Maintain compliance paperwork, and submit documents by deadlines assigned

Qualifications: